CONDITION REQUIREMENTS FOR YOUR RETURNS TO BE ACCEPTED -
- RETURNS MUST BE SENT BACK WITHIN 14 DAYS OF RECEIVING YOUR ORDER.
- ITEM MUST BE UNUSED IN ORIGINAL FORM IN ITS ORIGINAL PACKAGING.
WHEN WE WILL NOT ACCEPT RETURNS -
- YOU OR THE RECIPENT (IF GIFTED) DON'T LIKE THE FRAGRANCE YOU PURCHASED, HAVING OPENED THE PACKAGING AND/OR SPRAYED THE FRAGRANCE.
- THE FRAGRANCE SMELLS DIFFERENT TO PREVIOUS PURCHASES. VARIATION BETWEEN BATCHES AND/OR REFORMULATION IS COMMON IN FRAGRANCES.
- YOU OPENED THE PACKAGING AND REALISED YOU MISTAKENLY PURCHASED THE WRONG FRAGRANCE.
- YOU OPENED THE PACKAGING AND FOR ANY OTHER REASON HAVE NOW DECIDED AGAINST YOUR PURCHASE.
- YOU HAVE GONE OVER THE 14 DAY TIME FRAME FOR YOUR RETURN TO BE ACCEPTED.
WE RESERVE THE RIGHT TO REFUSE EXCESSIVE EXCHANGES AND RETURNS.
ISSUED REFUNDS WILL REFLECT THE VALUE OF THE CONTENTS AND NOT INCLUDE THE ORIGINAL SHIPPING FEE
** RETURNS ARE ONLY AVAILABLE FOR NL BASED CUSTOMERS. THERE WILL BE NO RETURNS AVAILABLE FOR INTERNATIONAL ORDERS BECAUSE SPECIAL LICENCES ARE REQUIRED TO SHIP FLAMMABLE GOODS BY AIR.